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Customer Service
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Customer Service Hotline 877.309.9037 (Monday through Thursday 7:00am - 6:00pm PST, Friday 7:00am - 5:00pm PST)
or e-mail helpline@indymacbank.com
Yvette Baxter
Customer Care Manager
IndyMac Bank Home Lending
1 Banting
Irvine, CA 92618-3601
E-mail: Yvette Baxter
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At IndyMac Bank Home Lending, we believe that you deserve great customer service 100% of the time.
While we are processing your loan, we want to make sure you have full access to all the parties involved. By using our Account Status Tracking tool, you will have the toll free number and e-mail address to your Loan Consultant, Loan Processor, and Team Leader. We also provide contact information regarding your appraisal and closing agent. These are all tools to help keep you in the loop when it comes to your loan.
Or, call us toll free at 1-888-407-3863
Please note that if your inquiry is related to a loan you currently have with IndyMac Bank Home Lending, you should contact IndyMac Bank Home Loan Servicing toll free at 1-800-781-7399 between the hours of 5:00am and 6:00pm (PST). Or, e-mail servicing@indymacbank.com.
IndyMac Bank Home Lending
901 East 104th, Suite 400
P.O. Box 57079
Kansas City, MO 64131
For Business-to-Business (broker) customer service matters, please call
1-888-861-4114, or e-mail customer_advocacy@indymacbank.com.
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